HomeFrequently Asked Questions ( Faq )
Frequently Asked Questions ( FAQ )
HOW DO YOU MANAGE TO OFFER SUCH A HUGE NUMBER OF FABULOUS DISCOUNTS?
We allow ourselves to offer excellent promotional offers, as we have successful ongoing negotiations with every single hotel on our list. The purpose of www.jdevinc.com is to offer our clients fantastic rates and secure the finest service possible.
CAN YOU INFORM ME ABOUT THE QUALITY OF YOUR SERVICE?
The team behind www.jdevinc.com tries to provide clients with not only the best rates available, but also the most professional service. The reservation process we have is easy to follow and secure to use, while our after-sales customer support is impeccable (courtesy booking.com). DO YOU CHARGE A FEE IN EXCHANGE FOR THE YOUR SERVICES? No. The services we offer are free of charge. Once we receive your credit card details, we pass them straight to the hotel you've chosen, so your payment goes directly to them.
DO I USE MY CREDIT CARD WHEN I MAKE THE ONLINE RESERVATION, OR SHALL I NEED TO PAY IN CASH WHEN I ARRIVE AT THE HOTEL?
The process goes like this: you choose a hotel and fill in the reservation form with your credit card details. The request will be processed by our team, and we will not charge you any fees. The credit card details we require are only to secure your reservation. However, the actual payment is made at the hotel once you arrive or depart, depending upon hotel policy. Without access to your credit card details, we won't be able to make the booking.
WHICH TYPES OF CREDIT CARDS CAN I USE TO SECURE MY ONLINE BOOKING? WHICH ARE THE DETAILS I SHOULD PROVIDE?
Almost all of the hotels we advertise accept major credit cards, though sometimes there are exceptions. In order to save trouble, we recommend checking in advance with the hotel before you make your booking. Information is placed on the upper-right corner in the main page of the hotel. To make an online reservation, you need to present the following details: the credit card number, the issue and expiration date, the security code and the issue number (for Switch cards only), plus your full name and address.
WHY DOES THE HOTEL NEED MY CREDIT CARD DETAILS?
Your credit card data will serve as a guarantee for the booking you make. This procedure is standard, safe and absolutely confidential. The details provided are checked through electronic pre-authorization in order to certify that there's enough money to pay the hotel bill.
IS IT SAFE TO USE MY CREDIT CARD?
The team behind www.jdevinc.com is very conscious and strict in terms of security, so the credit card details provided by our clients are treated in strict confidentiality and with the utmost care.
WHAT HAPPENS WITH THE PERSONAL DATA I SEND TO YOU?
Our website deals very carefully with the personal information which you provide. The data you reveal to us will NOT be shown to a third party and will never be used during advertising campaigns. In other words, your personal information will be safe and you won't receive promotional or spam offers in your e-mail.
CAN I PAY FOR MY STAY IN CASH, OR SHOULD I USE MY CREDIT CARD?
We need your credit card details to proceed with your reservation request and secure your booking. However, we will not charge your credit card. Upon your departure from the hotel, you can choose the payment method that best suits you.
ARE THE CHARGES PER PERSON, PER ROOM, OR DO YOU HAVE ANOTHER SYSTEM? DO I NEED TO PAY ADDITIONAL FEES OR TAXES?
The prices we display on www.jdevinc.com are per person, per night, unless specified otherwise. As a client, you're expected to cover the price given on the hotel page and no extra costs or hidden charges are to be paid. The prices presented on the website include VAT, and this is the final sum you'll need to pay.
DOES THE PRICE OF THE ACCOMMODATION INCLUDE BREAKFAST?
A great number of the hotels on our list include breakfast in their prices. However, there can be some exceptions, which should be stated on the reservation page itself.
ARE THE PRICES YOU OFFER PROMOTIONAL, OR DO YOU OFFER SOME ADDITIONAL DISCOUNTS AS WELL?
The prices we offer are promotional. The rates we offer at www.jdevinc.com are the most competitive prices possible, as they result from constant negotiations and good relations with the hotels in our portfolio. The prices you get through our website are much lower than the prices you will get at the reception desk of the hotel.
DO THE HOTELS ON YOUR LIST OFFER FREE STAYS FOR CHILDREN, OR DO THEY CHARGE THEM AS REGULAR CUSTOMERS?
Almost all of the hotels on our list provide free stays to children under the age of 8. However, it's advisable to check this information on the page of the hotel you've chosen, as sometimes this policy varies depending on the child's age. Details are provided on the right upper corner on the page of the hotel, under the hotel policy. In case you can't find this information, contact us at any time and we shall assist you. ARE
ROLLAWAY BEDS/COTS AVAILABLE AT THE HOTELS ON YOUR WEBSITE?
Most of the hotels do offer rollaway beds and cots, plus facilities for disabled clients. However, in order to be absolutely sure, check the main page of the hotel in the part concerning the hotel facilities, right next to the general information about the hotel. There you'll find the specific services offered and the hotel's policy about children, pets, etc.
IS THERE A MINIMUM AGE REQUIREMENT IN THE HOTELS YOU OFFER?
No, most of the hotels on our portfolio do not have a minimum age requirement. In order to be on the safe side, please check this with the hotel you've chosen, as some of the hotels may have such restrictions (most likely those which have casinos on-site).
WILL I BE ALLOWED TO CHOOSE THE ROOM'S LOCATION, OR MAKE SOME ADDITIONAL REQUESTS?
? All of the hotels have a different policy, which is why we advise you to check with the site you've chosen. At some hotels, you'll be allowed to check in early and check out late. This often depends on the room's availability; it may be possible to leave later than the requested time, if there's nobody waiting for your room. Detailed information will be provided at the reception desk of your hotel.
IS IT POSSIBLE TO LEAVE MY BAGS AT THE HOTEL?
It's possible to leave your bags at the hotel. Many hotels have a concierge and will offer this service when you arrive. As there are hotels which do not offer such an option, they'll offer you an alternative, for example to leave your bags behind the reception desk or at a special place on the ground floor.
WHAT ABOUT YOUR CANCELLATION POLICY?
The cancellation policy varies from one hotel to another, however as a rule most of the hotels have a cancellation policy varying from 1 to 7 days before the arrival date. Information is usually provided in the right-hand corner of the hotel webpage, just under the hotel policy section. In case you cancel the reservation after the mandatory term, you'll have to cover a fee which is usually equal to one night's accommodation. Cancellation can be organized directly with the hotel or with us. Once you've chosen a hotel and plan to make a reservation, you'll need to check the availability. Once this is done, you'll be sent to a section which will explain how to book a room and how to cancel the reservation. You'll need to follow several steps and enter your e-mail address so that the booking is displayed. Right after making the reservation, you'll receive a personalized notification via e-mail which will confirm the reservation you've made. When you make a cancellation, the process is simple. However, unless you receive notification that your cancellation was processed and then confirmed, the booking you have made will still be considered as valid.
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